Shipping and delivery
💬 When will my order arrive?
💬 When will my order arrive?
Our average delivery time is 7–10 working days. After placing your order, we need about 1–2 working days to process and prepare your package for shipment.
🚚 How can I track my order?
🚚 How can I track my order?
Once your order has been shipped, you’ll receive a tracking link via email. You can follow your package in real time and see when it’s expected to arrive at your door.
🌍 Where do you ship from?
🌍 Where do you ship from?
We work with trusted international partners to get your items to you safely and efficiently. Your order may ship from one of several fulfillment centers, depending on availability.
Returns
🔁 Can I return my product?
🔁 Can I return my product?
Yes! We offer a 14-day return policy from the day your order arrives. If you’re not completely satisfied, simply contact our customer service and we’ll help you start the return process. Please note that the product must be unused and in its original packaging. please contact Support@greentailshop.com to issue a return.
✉️ Can I change or cancel my order?
✉️ Can I change or cancel my order?
You can make changes or cancel your order within 12 hours of placing it. After that, we may have already started processing it. Contact our support team as soon as possible and we’ll do our best to help.
Other questions
💳 What payment methods do you accept?
💳 What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods depending on your country.
🐶 My pet has special needs—can you help me choose the right product?
🐶 My pet has special needs—can you help me choose the right product?
Absolutely! Feel free to reach out via email or our contact form. We’ll happily help you choose the product that best suits your pet’s unique needs.
🌳 Why is my tree not added to your woods?
🌳 Why is my tree not added to your woods?
We plant our trees every last day of the month. Check out our forest here --> GreenTail's Forest